At Monde Whisky, we are dedicated to delivering the world’s most exquisite spirits directly to your door. We understand that our discerning clientele—serious collectors and enthusiasts who value rarity, provenance, and exceptional taste—expect a seamless and transparent service. This policy is designed to provide clarity and confidence at every stage of your journey with us, from the moment you place your order to the unboxing of your prized bottle.

Shipping Information

We carefully hand-pack every order to ensure it reaches you in perfect condition. Please see our shipping options and timelines below.

  • Order Processing: All orders are meticulously prepared and dispatched within 1-2 business days.
  • Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

Please note: Shipping times are estimates and may be subject to delays beyond our control, such as customs processing. We currently ship worldwide, excluding parts of Asia and certain remote regions.

Our Returns & Exchanges Process

Your satisfaction is our utmost priority. While we are confident in the quality of our curation, we have a straightforward process for returns and exchanges should the need arise.

  1. Initiate Your Request
    Contact our dedicated customer service team at [email protected] within 15 days of receiving your order. Please provide your order number and a detailed reason for your request.
  2. Wait for Authorization
    Our team will respond within 2 business days with further instructions and a unique Return Authorization Number (RAN). Please do not send any items back without this number.
  3. Package Your Items Securely
    Please repack the item(s) in their original, protective packaging. Include the original invoice and clearly write the RAN on the outside of the box.
  4. Ship Your Return
    Send the package to our premises at:
    Yamazaki Wine Shop
    80 Monaghan St
    Newry, GB CH5Q 1FQ
    For your protection and to ensure traceability, we highly recommend using a tracked and insured shipping service.
  5. Processing & Inspection
    Once received, our team will inspect the returned items within 3-5 business days. We will then notify you via email regarding the status of your refund or exchange.

Refund Timeline & Methods

Upon approval of your return:

  • Refunds will be processed within 5-7 business days of us receiving and inspecting the returned items.
  • All refunds will be issued directly to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Original shipping costs are non-refundable unless the return is a result of an error on our part.
  • For exchanges, we will ship the replacement item as soon as the return is processed, subject to availability.

Important Note on Non-Returnable Products

To uphold the integrity and premium quality that defines the Monde Whisky experience, and in accordance with regulatory requirements, the following product categories are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Cask Strength Whisky (both opened and unopened)
  • Blended Malts (opened bottles)
  • Blended Scotch (opened bottles)
  • Brandy & Cognac (opened bottles)
  • All Other Spirits (opened bottles)

We strongly advise inspecting all products immediately upon delivery.

Damaged or Incorrect Items

In the rare event that an item arrives damaged or is incorrect, please contact us immediately at [email protected]. We will gladly arrange for a replacement or refund and, in such cases, will not require you to ship the item back.

We thank you for your trust in Monde Whisky. Our team is committed to providing you with an unparalleled experience as you explore our collection of the world’s finest spirits.

The Monde Whisky Team