Welcome to Monde Whisky, a curated destination for discerning collectors and enthusiasts of the world’s finest spirits. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, mondewhisky.com, operated by Yamazaki Wine Shop from our premises at 80 Monaghan St, Newry, GB CH5Q 1FQ.

By using our website, you consent to the practices described in this policy. We adhere to stringent data protection standards, including the General Data Protection Regulation (GDPR) and other applicable global privacy laws.

1. Information We Collect

We collect information to provide you with a seamless and personalised experience, from browsing our curated collections to completing your purchase. The types of data we collect include:

  • Personal Identification Information: Name, email address, shipping address, and phone number, which you provide during account registration or checkout.
  • Payment Information: Credit/debit card details (Visa, MasterCard, JCB) or PayPal account information, processed securely through encrypted payment gateways. We do not store your full payment card details on our servers.
  • Browsing Data: Information about your interaction with our website, including pages visited, products viewed, and IP address, collected through cookies and similar technologies.
  • Communication Records: Correspondence with our team via email (e.g., [email protected]) or other channels.

2. How We Use Your Information

Your data is used to enhance your experience with Monde Whisky, in line with our commitment to excellence:

  • To process and fulfil your orders, including shipping and customer service.
  • To communicate with you about orders, promotions, and whisky collections tailored to your interests (e.g., Japanese Whisky, Cask Strength Whisky).
  • To improve our website functionality, product offerings, and customer service based on browsing analytics.
  • To prevent fraud and ensure compliance with legal obligations.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data. We may share information with:

  • Payment Processors: Trusted partners like Visa, MasterCard, JCB, and PayPal, who handle transactions securely and in compliance with PCI DSS standards.
  • Shipping Providers: Logistics companies to deliver your orders globally (excluding Asia and certain remote regions).
  • Legal Authorities: When required by law or to protect our rights and safety.

All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

4. Data Storage and Security

Your data is stored on secure servers with encryption and access controls. We retain personal information only as long as necessary for the purposes outlined, or as required by law. Our security measures include:

  • SSL encryption for all data transmissions.
  • PCI DSS compliance for payment processing.
  • Regular security audits and updates to protect against unauthorised access.

While we strive for the highest security, no method of online transmission is 100% secure. We encourage you to use strong passwords and monitor your account activity.

5. Your Rights

As a valued customer, you have rights over your data, including:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request erasure of your data, subject to legal requirements.
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at [email protected]. We will respond within 30 days, in line with GDPR requirements.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, such as remembering your preferences and analysing site traffic. Types of cookies include:

  • Essential Cookies: Required for website functionality and secure checkout.
  • Analytical Cookies: Help us understand how customers interact with our site (e.g., viewing COLLECTION pages or Customer Favourites).
  • Marketing Cookies: Used to display relevant ads based on your interests, such as Blended Malts or Japanese Whisky.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The revised version will be posted on our website with an updated effective date.

8. Contact Us

For questions about this Privacy Policy or your data, please contact our team at [email protected] or by mail at Yamazaki Wine Shop, 80 Monaghan St, Newry, GB CH5Q 1FQ.

The Monde Whisky Team