Welcome to Monde Whisky’s FAQ section. Here, we aim to address your queries about our products, services, and policies. Should you need further assistance, please don’t hesitate to contact us at admin@mondewhisky.com.
Product Questions
What types of spirits do you offer?
We specialise in a curated selection of premium spirits, including Blended Malts, Blended Scotch, Brandy & Cognac, Cask Strength Whisky, English Whisky, Grain Whisky, Indian Whisky, Irish Whiskey, Japanese Whisky, Pot Still whiskies, Rum, and other fine spirits from around the world.
Do you offer rare or limited-edition whiskies?
Yes, our COLLECTION and Customer Favourites sections often feature rare, limited-edition, and highly sought-after bottles for discerning collectors and enthusiasts.
Ordering & Account Questions
How do I place an order?
Simply browse our website, select your desired products, and proceed to checkout. You will need to provide your delivery details and payment information.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.
Do I need to create an account to order?
While you can check out as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout process in the future.
Delivery & Shipping Questions
Where do you deliver?
We ship our fine spirits globally! However, due to logistical constraints, we are currently unable to deliver to a few remote areas and some parts of Asia. Please contact us if you are unsure about delivery to your location.
What are your shipping options and costs?
We offer two reliable shipping methods:
- Standard Shipping (£12.95): Handled by DHL or FedEx. Your order will typically arrive within 10-15 days after dispatch.
- Free Shipping: Available for orders over £50, shipped via EMS. Delivery typically occurs within 15-25 days after dispatch.
How long does it take to process and ship my order?
We take great care in packaging your bottles. Order processing takes 1-2 business days. Once dispatched, you will receive a tracking number to monitor your delivery in real-time.
Returns & Refunds Questions
What is your returns policy?
Your satisfaction is paramount. We accept returns within 15 days of delivery. To be eligible, items must be unopened and in their original condition. Please contact us at admin@mondewhisky.com to initiate a return.
How long does it take to process a refund?
Once we receive and inspect the returned item, we will process your refund to the original payment method. This typically takes within 5-10 business days.
Other Questions
How can I contact you?
You can reach our customer service team via email at admin@mondewhisky.com. We are here to help you with any questions or concerns.
Why should I trust Monde Whisky?
Monde Whisky is a curated gateway to the world’s finest spirits. We combine expertise and passion in selecting our products with dedicated, reliable service. We partner with leading global carriers (DHL, FedEx, EMS) to ensure your order is handled with care from our store to your home.
Thank you for choosing Monde Whisky. Sláinte!
The Monde Whisky Team
80 Monaghan St, Newry, GB CH5Q 1FQ
admin@mondewhisky.com